| Our Commitment to you |
| We have always set out to be the kind of company that we would want to deal with if we were making an online purchase. Consequently, we take security and customer service very seriously and appreciate the trust placed in us by our customers when giving us their card details. |
| Our current security procedures are exemplary and as near impenetrable as existing technology will allow. They are constantly reviewed and updated to take account of any new threats by SecurityMetrics a specialist, web security company. Our site is proven to be compliant with the Payment Card Industry Data Security Standards (PCI DSS), endorsed by Visa, MasterCard, American Express, Discover, and JCB card brands and paypal. |
| If you pay for your order at Phoenix Traders uk limited with a credit or debit card, unless you request not to, your card details will be encrypted and saved for future use. This allows us to charge your card for goods as they are dispatched, rather than in advance. It also allows us to quickly issue refunds and to speed up the process of dispatching any back orders you may be waiting for. |
| Measures that we take |
| We have implemented a number of measures to ensure our site and your details are as secure as possible. When you send us your personal information, the link between your PC and the server that handles our secure shopping is encrypted using Industry standard methods – usually referred to as SSL (128 bit encryption). |
| Once your information reaches our ordering and accounting server, the card details are further encrypted before being stored on a secure server behind a firewall. Your card number is never stored in any human readable format. Our computers use your card details to take payment automatically. Our employees have restricted access to any sensitive customer information. |
| What else can we do? |
| The overwhelming majority of online transactions are completed safely and efficiently. However, there are some things you can do to minimise the chances of fraud. Everyone using the internet should follow the tips below: |
| It is essential that your PC is kept up to date with the latest anti-virus and anti-key-logger software, as the weakest point of any internet transaction is often the user’s PC. |
| In some instances, Phoenix Traders uk limited may need to contact you via telephone after an order has been placed on the site. You will be requested to confirm details of the order and answer some questions to establish your identity. This will allow the order to then be processed and despatched promptly to you. Please note Phoenix Traders uk limited will never request you to confirm your registered password that you use to log into your account. |
| If you receive a suspected fake e-mail from Phoenix Traders uk limited, discover a spoof Phoenix Traders uk limited website, or if anything raises your suspicions, please contact us, forwarding any suspicious e-mails. |
| If using a public computer, such as in a library or Internet cafe, always log out when you’ve finished. |
| Take Care of your identity and privacy |
| Avoid identity theft by using an up to date web browser and blocking bogus emails with a spam filter |
| Always use strong passwords. |
| Keep your passwords to yourself. Anyone who knows your password can access your account – although they cannot get any details of your credit/debit card. Do not write down your password. When creating a password, use at least 10 characters, a combination of letters and numbers is best. Do not use dictionary words, your name, your partner’s name, your e-mail address or other personal information that can be easily obtained. You should change your password frequently. Avoid using the same password for accounts on different websites. |
| For more information about what you can do visit http://www.getsafeonline.org |
| Secure Web Pages |
| Make sure whenever you are entering any personal details you are using Phoenix Traders uk limited secure website. This can be done by checking that https:// is visible in the address bar at the top and also looking out for the padlock. |
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