Return Policies

  • You can return the item back to us within 30 days from the date of delivery.
  • You can return the item back to us at our trading address Phoenix Traders UK limited, 4-5 cranford way, Smethwick B66 2RU
  • All the return orders should be in the original condition at the time of delivery and should be returned back to us, with the purchase order number, complete address details of the sender, reason of returning the order and should have valid tracking number.

Damaged or Defective Goods

  • We will supply goods that will remain free from defects in materials or caused by workmanship for a period of 1 month from the date of delivery
  • You should inspect the goods when you receive them for defects or damage
  • If you find a defect or damage you must tell us as soon as possible and we will arrange for their return, either to us or the manufacturer (at our option)
  • If the goods are found to be damaged prior to delivery to you, or defective, we will repair or replace the goods or refund the price paid by you at our option.